Cancellation policy
Cancellations and Reschedules
Guests may cancel their Booking until 3 days before the event start time and will receive a full refund (including all add-ons) of their Booking Price. Booking cancellations submitted less than 24 hours before the event start time are not refundable unless discussed otherwise.Â
If the Company must cancel the Renter's reservation, Renter will be given, in Company's sole discretion, either rescheduling priority or full refund. Company is not liable for acts out of its control that affect the shoot or event, such as building equipment failures, power outages, weather or other emergencies. If cancellation is made more than 72 hours prior to the booking date/time, cancellation fees may be waived by Company, at Company's discretion, if the session is rebooked within five working days and the Company studio calendar can accommodate the new shoot/event date and time. There is no rescheduling fee with at least 72-hour notice. A rescheduling fee will apply if notice is less then 24 hours. Reschedule fee is ½ the deposit amount and will be applied to final balance. Length of Use Rental periods are pre-arranged at the time of booking. Renter's rental time begins promptly at the prescribed starting time and ends promptly at the prescribed ending time. Rental time includes setup and tear down so please consider that while booking. Studio must be cleaned and vacated by the end of the rental period. No prior drop-off and/or pick-up after completion of shoot, of equipment, props, etc unless negotiated at time of rental contract. Any Renter that goes 15 minutes past the original end time of their booking will be charged an additional half hour.